Resume example · Customer
Customer Success Manager resume example
CSM resumes are read for retention numbers. Everything else is context for those.
What we would lead with
- Gross and net retention on the book you owned
- Book size: accounts and revenue
- Expansion revenue, if you carried a number
The mistake we would warn you about
Describing relationships instead of results. Every CSM builds relationships; the reader wants to know whether the accounts renewed.
Bullet points that work for customer success managers
Each one opens with an action verb, says what was done, and ends with a result.
- Held gross retention at 94% on an $8M book across two years, against a company average of 87%.
- Grew net retention to 118% by owning expansion conversations rather than routing them to sales.
- Cut time to first value from 45 days to 18 by rewriting onboarding around one measurable outcome.
- Built the health score that flagged 7 of the 9 accounts that churned that year, 60 days ahead.
Skills to list as a customer success manager
Success
OnboardingQBRsChurn predictionEscalation management
Commercial
RenewalsExpansionPricing conversations
Tools
GainsightSalesforceSQL